We're excited to announce our new digital banking platform - coming September 17th!
At Intrepid, we're excited to introduce a new, streamlined digital banking platform designed with you in mind. This page is your comprehensive guide to everything you need to know about your new online banking features, frequently asked questions, and how to make the most of your upgraded experience.
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How do I download the app?
- Apple users will be required to update their existing Intrepid App
https://apps.apple.com/us/app/id997635342
- Android users will be required to uninstall their existing Intrepid App and download the new Intrepid Mobile App
https://play.google.com/store/apps/details?id=com.intrepidcu.mobile
How do I register for Digital Banking?
Existing Digital Banking members will need to login using their Username and establish a new Password.
https://digitalbanking.intrepidcu.org/ForgotPassword
New Users will need to register their account through the "New User" login button.
https://digitalbanking.intrepidcu.org/Registration
Joint Owners will need to follow the same steps as a new user to register. Go through the "New User" login button.
https://digitalbanking.intrepidcu.org/Registration
Existing User Registration How-To
New User Registration How-To
Registration Instructions
Existing users will select "Forgot Password" within online access on desktop or mobile.
- Enter in your identifying information and enter your current username
- Choose your two-factor authentication method: Text, email, or call.
- Enter your two-factor authentication code
- Create new password
New users will select "Register a New Account" within the online access on desktop or mobile.
- Enter in your identifying information
- Create a username: Must be a minimum of 8 characters, can contain letters, numbers and special characters.
- Create a password: Must be a minimum of 8 characters and requires:
- Uppercase letters
- Lowercase letters
- Numbers
- Special characters
4. Choose your two-factor authentication method: Text, email, or call.
5. Enter your two-factor authentication code
What happens if I get locked out of Digital Banking?
For your security, your account is locked if you have incorrectly entered a password too many times in a row.
Please call us at (406) 443-5400 to further assist.
What if I forgot my password or username?
Click the "Forgot Username or Password" option.
Username: You'll be asked to verify your identity using your Member Number, SSN, Birth Date, and Email.
Password: Verify your Username, SSN, and Zip Code.
Accessible Accounts
All of your accounts will now appear under one login for digital banking.
You will now only have access to accounts linked to your social security number for security reasons.
You will also be able to add your external accounts instantly so all of your internal and external accounts are in one place.
How to Hide Accounts
If you would like hide accounts you do not want to view follow these steps:
- Settings
- Accounts
- Click on the pencil icon
- Click Hide This Account
And done!
You may unhide accounts later if needed.
Troubleshooting
If you are experiencing issues please call us at (406) 443-5400. You can also contact us via the chat box on mobile and desktop application.
Mobile
Desktop
Transfers
You will be able to transfer funds once you have logged into your digital banking.
Mobile: Click on the Transfers widget
Desktop: Click on the Transfer & Pay tab and choose "Transfers"
You will be able to move money from both inside and outside of Intrepid Credit Union.
Bill Pay
Schedule one-time or recurring bill payments and never miss a payment.
If you already use our bill pay service today, don't worry, all of your existing payees will move over to the brand new platform!
Credit Score
You will now be able to monitor your credit score and understand key factors that impact your score. The Credit Score service, powered by Savvy Money, will provide you with the most relevant information from your credit score and is a free benefit to our members!
Intrepid Loan Payments
You can now use Intrepid Loan Payments to pay with a debit card or external bank account.
Access Intrepid Loan Pay:
- Using digital banking
Select Transfer & Pay > Intrepid Loan Payments
To learn more about how to make payments, please click below!
Pay a Person
Intrepid is making it even easier for members to move money to others! This service will let you securely send money electronically to friends, family, or anyone with a bank account in the U.S. All you need to get started is the recipient's email address or phone number.
Additional Enhancements
The upgrade will include the following enhancements:
- Set up Account Alerts and Notifications
- Snapshot - instantly view your account balance without logging in
- Two-factor authentication to protect your accounts
and more!
Supported Browsers
| Browser | Supported Versions |
| Google Chrome | The latest two versions |
| Firefox | The latest two versions |
| Microsoft Edge | The latest two versions |
| Safari | The latest two major versions or only the latest one version if it’s over one year old. |
| Chrome for Android | The current device operating system browser. |
| Mobile Safari for IOS | The current device operating system browser. |
